Notes on PagerDuty

I have recently been added on to a PagerDuty rotation. I am sure numerous on-call people have a lot of different strategies to managing their rotations. However, there were two pieces of information I immediately wanted from PagerDuty:

  • Can I add my on-call rotation to my Google Calendar or Mac Calendar app?
  • What number is going to call me in the middle of the night to wake me up?
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The answer to both those questions is an astounding, “YES!” PagerDuty provides iCalendar files and WebCal feeds for each schedule. Go to your On-Call Schedules page and by each schedule you will find an Export menu where you export yours or everyone’s schedule in your preferred format.

PagerDuty - On Call Schedules

The “What number is going to call me?” question was a little harder to solve but there was an obvious answer. PagerDuty has a Phone numbers notifications are sent from support document and the list of phone numbers is rather long. PagerDuty has also created a PagerDuty vCard so that you can quickly add all their numbers to your address book.