Having a status page forced Comcast to fix my internet

TL;DR: Comcast had a local area issue. I set up a status page for my house after many outages. The status page actively monitoring connectivity forced Comcast to look outside our home for a fix after several visits. Forced switch to Comcast Business The pandemic hit, and our lives became 100% “virtual” last year. As a family that “cut the cord” years ago and I’ve been working from home for quite some time, our internet consumption was pretty high....

October 5, 2021 · 6 min · Chris Short
Be helpful. But, this isn't your day job.

'Tis the Season of Family Tech Support

It’s the most wonderful time of year! When everyone gets together with family or friends they haven’t seen in who knows how long. Of course, the topic of Trump, social media, and burnt gravy stories will come up. But, my personal favorite topic is, “I have this issue with PIECE OF TECHNOLOGY XYZ. Please help me!” Luckily, despite having not worked on anything other than Mac and Linux the past seven years, I don’t get too many wild questions from family....

November 20, 2018 · 7 min · Chris Short